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Frequently Asked Questions

How do I get a copy of my consumer report?

You can request a copy of your consumer report by contacting us via email, phone, or regular mail or by using our online request form. A report exists only if you authorized the release of your records to an insurance company and that insurance company submitted an authorized request to Milliman IntelliScript. Otherwise, Milliman IntelliScript will not have a report for you. In some cases, no electronic medical data is found, so the report would be blank. Click here to request a copy of your report.

Where does Milliman IntelliScript get the requested information?

Once Milliman IntelliScript receives an authorized request from your insurance company, we gather information from pharmacies, health insurance companies, and pharmacy benefit managers. Pharmacy benefit managers work with health insurance companies and pharmacies to administer prescription drug programs and are primarily responsible for processing and paying prescription drug claims.

How is Milliman IntelliScript able to provide my consumer information?

When you applied for insurance, you signed a form authorizing your medical information to be released to your insurance company for the purposes of reviewing your application or evaluating a claim. Milliman IntelliScript does not gather any information without your HIPAA-compliant authorization in place. You can obtain a copy of your authorization from your insurance company. The insurance company you authorized to receive your information is the only recipient of your medical information.

How does Milliman IntelliScript protect my privacy?

IntelliScript gathers your personal health record only after you have signed an authorization. We handle your records securely and in accordance with HIPAA privacy rules. We only gather your information with your permission at the time of your application or in connection with a claim evaluation. We promptly and securely deliver your data to your insurance company. This data is only accessible by your insurance company to process your insurance application or evaluate a claim.

How does Milliman IntelliScript improve the insurance application process?

We may make the insurance application process easier by potentially helping you avoid the hassles traditionally associated with underwriting. You may be able to skip paramedical exams that include blood tests, urine samples, blood pressure assessments, and other screening procedures. By streamlining the process, Milliman IntelliScript expedites your application so you may be able to get the protection you need faster.

How is the use of my electronic data regulated?

Milliman IntelliScript operates in accordance with HIPAA, the Fair Credit Reporting Act (FCRA), and all other applicable laws and regulations. HIPAA protects individuals’ privacy in an era of digital communications. Click here to receive a copy of your rights under the FCRA.

How can I dispute inaccurate information with Milliman IntelliScript?

Milliman IntelliScript follows Fair Credit Reporting Act guidelines for reinvestigating disputed information in a consumer report. The first step to dispute any information is to obtain your consumer report, which you can request here.

Once you have received your consumer report, you may dispute any information in the consumer report with us directly by contacting us using any of the methods listed here.

In order to proceed, we will require a written statement that identifies the disputed items from your report. After receiving your statement, we will launch an internal reinvestigation. If the reinvestigation shows the disputed items match to the demographic information you provide, we may ask you to contact the corresponding provider or facility to request your own records and provide them to us, as these records could be used to validate your dispute more quickly and revise your report.

If your consumer report is revised as a result of the reinvestigation process, we will send an updated copy to you and the entity that originally requested it.

How does Milliman IntelliScript handle information for victims of trafficking?

If you have been a victim of trafficking and it has affected your Milliman IntelliScript consumer report, please send trafficking documentation and appropriate proof of identity to the following mailing address: Attn: Trafficking Documentation, P.O. Box 2333, Brookfield, WI 53005.

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